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Sunday, May 20, 2012

Data Operations Manager opening in leading startup ZocDoc

ZocDoc is one of the leading start ups in the US with some high profile investors. It's a company, which enables patients to book appointments with doctors directly online. We've only recently started operations in India. I'm attaching the JD of a Manager for Data Operations. More will follow soon.

Anyone who is interested can mail me. If you know someone who might be interested, then please feel free to give them my email address. The profile requirements are mentioned in the JD below.

It's a young company (4.5 years old), which is starting work in India, so there'll be lots to do and learn. It'll be a lot of fun!

Ankit Kanakia

JD - Job Description:

As a Data Operations Manager, you will be leading a large team of people who will be focused on building and maintaining one of the largest databases of medical professionals in the world. Your insight and managerial experience will be key to building a robust database.

Motivating a team to meet or exceed metric goals for both productivity and accuracy
Ensuring quality assurance of the database of medical professionals
Learning and mastering research tools designed for ZocDoc Data Operations
Identifying and communicating process improvements and leading the implementation of solutions
Documenting the entire process of researching and collecting information on medical professionals
Managing time and resources to consistently meet deadlines 
Training and providing feedback to the team on how to improve its performance and the overall process
Building a strong working relationship with US ZocDoc Data Team

The Data Operations Manager may have more objectives, but achieving three primary objectives is critical to success.
1. Management – train, develop, and inspire a team to achieve all goals
2. Quality Assurance – manage team to meet deadlines and quality standard
3. Process Improvement – generate and communicate ideas to enhance process efficiency
To successfully achieve the primary objectives, Data Operations Manager must model and spread ZocDoc values, must meet some minimum education and experience requirements, and must be able to demonstrate some core capabilities.

A Bachelor’s degree from a top tier institution (MBA/Tech background is a plus)
3-4 years of experience in leading and managing large research/data teams
Advanced proficiency in MS Excel, MS Word, MS PowerPoint and MS Access

Ability to communicate, does not shy away from giving constructive feedback or opposing 
Ability to learn quickly
Ability to problem solve, think creatively 
Ability to readily and quickly adapt to change
Ability to uphold high operating standards
Ability to work independently and proactively to accomplish work goals and objectives
Knowledge of medical terminology and practices
Skill being well-organized and obsessive about quality, being detail-oriented
Skill building rapport and creating positive connections with other team members (interpersonal skills)
Skill conveying information clearly and concisely verbally and in writing
Skill following-through on objectives
Skill having excellent English communication 
Skill leading, developing, and motivating a team

ZocDoc, founded in 2007, is improving access to healthcare by enabling patients to search for doctors, sort by location and insurance accepted, read verified reviews, and instantly book an appointment online or via the free ZocDoc App for iPhone, Android, and BlackBerry. There are over 7 million medical appointments available on ZocDoc. More than 1.2 million people use ZocDoc to find a doctor or dentist each month.

ZocDoc was named a Best Place to Work in NYC two years in a row by Crain's New York Business.

ZocDoc was chosen as one of the 40 hottest global startups by TechCrunch40. We are taking off in a huge way.

ZocDoc offers the best of both worlds: stable job security within an exciting, rapidly expanding, 
reputable company

We have some pretty big name investors on our side - our financial backers include Khosla Ventures, Founders Fund, Jeff Bezos, Ron Conway, Marc Benioff, Yuri Milner, and Goldman Sachs.
We know that people are our greatest resource. We have a deep interest in treating people well, and we make sure that each employee feels valued. Everyone has a voice and plays a large role in the future of the company.
We only hire the best – get ready to work with the most intelligent, friendly, talented people in the world. The team we are looking to build in India will be working hand-in-hand with the US team to make ZocDoc great.

Joining this team will give you an opportunity to have tremendous impact on the success of the company and the way that people across the world consume healthcare.

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