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Monday, October 22, 2012
IBM hiring freshers - Voice Based Technical Support
PLEASE READ THE ELIGIBILITY AND REQUIREMENT CAREFULLY BEFORE SENDING YOUR CV TO ME :
IBM is hiring fresh graduates for the job role of Technical Support Associate in Global Process Services.
Since the position involves client servicing and voice support, candidates with exceptional communication and strong technical skills will only be considered.
IT Help desk - Technical Support Associate (100% voice programmes)
Responsibilities: Provide Technical solutions to the external customers
Awareness of basic networking concepts and technologies.
Proficiency in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
Browser Support - Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems
Excellent communication skills , knowledge of computer hardware and networking concepts
Job Location : Bangalore/Hyderabad
Working in Shifts : Yes
Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)
Mandatory documents to be carried for the interview :
All the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
One photo ID proof (Driver's license/ voter's id card/ pass port)
Registration is allowed only through the web link.
****This role is not into BPO domain****
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