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Wednesday, May 8, 2013

Job in Citibank, Gurgaon: CitiPhone Inbound Officer (Banking / Cards)

Job Title: CitiPhone Inbound Officer (Banking / Cards)
Department: CitiPhone
Location: Citibank N.A., Gurgaon

Job Purpose:

Handle Inbound calls for Credit cards and rendering accurate customer service to Citibank Customers.

If Interested, please send me your updated CV in WORD FORMAT at ashish@elivecareers.comalong with the following info: 

Current Location: Are you comfortable with Flexible Shifts timings: (Yes/No)
Have you ever interviewed with Citibank in the past: (Yes/No) 
Are you clear about the job role and are OK with the Job profile completely (Yes/No) 

*It is an Inbound Upselling profile. 
*This a Citi Onroll job and hence the employees would be eligible to apply for IJP's after spending 18months in this profile.. This will give them further growth within Citibank.


Shift time: For Females- slab is- 8am-9pm & for Male- Slab is (8am-12midnight) ; 5 days working, 9 hours working shift.. 2 rotational week offs (No fixed day off)
Transportation- Cab facility will be provided. Pick & Drop available

Primary Responsibility:
Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

Ensure Customer service excellence by

-Displaying complete onus to the customers Query/problems
-Delivering service with requisite Courtesy and Accuracy
-Nil Defects (100% adherence to product & process)
-Ensuring Nil Customer complaints
-Ensuring excellent SLS scores
-Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance 
Cross Selling / upselling on set products (Assets & liabilities products) 
Ensuring Process Efficiency by achieving set targets of Call Quality

Skills Required:

Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment 
Good Comprehension Skills 
Team player with a positive attitude

Minimum Eligibility
Graduate from a recognized University
Minimum of 6months experience in Customer Service Industry
Knowledge about banking Industry will be an added advantage

Additional Information:
*Excellent comm skills only! Must be active, smart & serious about their career.
Grade - CA/CB
Shift timings - Candidates would be working in Flexible shifts 8am-12midnight 5 days working, 9hours working shift.. 2 rotational week offs (No fixed day off)
Transportation- Cab facility will be provided. Pick & Drop available
Looking at Non MBA Candidates. 
Years of experience should not be more than 2 - 3 Yrs maximum
*It is an Inbound Upselling profile; Pls explain this to the candidate clearly 
*This a Citi Onroll job and hence the employees would be eligible to apply for IJP's after spending 18months in this profile.. This will give them further growth within Citibank.

Regards,
Ashish
ashish@elivecareers.com
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