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Friday, August 2, 2013

Walk-in interviews in L-2 support with Aricent Technologies, Gurgaon


Employee ID :-14174
Regards
Inderpal Singh


Dear Friends,

We are in the process of Hiring for following open positions. Please refer your friends and relatives whose profiles match with the
following requirements to appear in the selection process. This is for a client in Noida.


Domain
Grade
Location
Job Count
Job Profile
L2 Support - WebSphere
N1
Noida
1
Kindly Refer Job Title 1
L2 Support – ERP/SAP system
N1,N2,E3,E4,E5,E6
Noida
11
Kindly Refer Job Title 2
L2 Support - HP Openview/ITSM
N1,N2
Noida
2
Kindly Refer Job Title 3
L2 Support - System admin
N1,E4
Noida
3
Kindly Refer Job Title 4
L2 Support - N/w Admin
N1,E3
Noida
2
Kindly Refer Job Title 5
L2 Support - Network admin
E5
Noida
1
Kindly Refer Job Title 6


1)     Job Title: L2 Support - Web Sphere

Qualification:  BCA/B.Sc (IT) / B.E/B.Tech/M.E/M.Tech/MCA/M.Sc(IT)
Experience: 2 years to 5 years
Role: Technical Support Engineer
Job Profile:

Required Technical Support Specialists who have expertise in websphere administration. Incumbents will manage users and
clients within the client infrastructure by using standard tools and following standard procedures and processes.
Troubleshooting user and client management tickets with a low complexity, and limited communication with the customer,
service management, and internal teams.
Primary Job Responsibilities:
·         Support problem and change tickets for client server support operations for work involving problem determination and
implementation of changes to software, applications or other systems. These tasks are not standardized and require independent
thought and problem solving to resolve. Interaction with other teams is often required to solve issues
·         Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching and
mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same
problem in the future.
·         Ensure 99.999 % availability of the applications hosted on websphere
·         Prior troubleshooting experience
·         Willing to work in 24*7 Support (Including Night Shifts)

Mandatory skills:
·         2 to 3.5 years EBPP experience in the analysis, development and delivery of EBPP applications.
·         Requires to provide support on Websphere apps server on multiple Platform preferably on Unix (Solaris and AIX)
·         Mandatory technical skills (WAS upgrade, performance monitoring, Administration) and certification is required
·         Good written and verbal communication skills and awareness in Service management tools and ITIL Process.
·         Knowledge on BEA Weblogic and MQ Series is desirable
·         Knowledge in the following: Installing, troubleshooting, operating, testing, planning and configuring Web sphere and hosted
applications.
·         Ability to engage with all levels of technical and business resources
·         Agile (Scrum) project team development environments preferred
·         Strong analytical and problem solving skills

2)     Job Title: L2 Support – ERP/SAP system
Role: Technical Support Engineer/ Technical Support Lead/ STL/ PSE

Mandatory Skills:

·         Requirements given below as per SAP modules. Willing to work in 24x7 Model

Module : Accounts & Finance

Sub Module/Processes :

·         General Ledger Accounting
·         Accounts Payable
·         Accounts Receivable
·         Fixed Asset Accounting
·         Treasury & Risk Management
·         Bank Accounting
·         CIN

Module : Controlling

Sub Module/Processes :

·         Cost Center Accounting
·         Profit Center Accounting
·         Funds Management

Module : Materials Management

Sub Module/Processes :
·         Purchasing (PR,PO & Contract)
·         Inventory Management (Goods movement & physical inventory)
·         Invoice verification

Module : Project Systems & Investment Management

Sub Module/Processes :
·         Work Breakdown Structure
·         Planning, Budgeting & Availability Control

Module : Sales & Distribution

Sub Module/Processes :
·         Sales Order Management
·         Availability Check
·         Pricing
·         Logistic Execution Function

Module : Human Resource Management

Sub Module/Processes :

·         PA, OM & Time Management
·         ESS/MSS Function
·         E-recruitment
·         Travel Management

Module : Basis

Sub Module/Processes :

·         SAP Landscape Administration
·         Security
·         Database & OS management

Module : Other Module/Processes

Sub Module/Processes :

·         PI
·         Enterprise Portal
·          DMS
·         Solution Manager
·         Serial Number Management
·         Batch Management
·         HR TREX


3)     Job Title: L2 Support - HP Open view/ITSM

Qualification: BCA/B.Sc (IT) / B.E/B.Tech/M.E/M.Tech/MCA/M.Sc(IT)
Experience:
Role: Technical Support Engineer

Job Profile:
The L1/L2 is responsible for resolving/escalation system issues (HPOV), Ticket Handling, Follow ups, Escalation, Backup,
Configuration, associated with the implementation and support. Provides 24*7 technical support  to ITSM/NOC Tool (HPOV).
BE / B.Tech / MCA minimum of 2yrs or more years of relevant work experience


Mandatory Skills:

·         Bug Fixes- Product related issues will be handled through standard Product support mechanisms by HP, but the resources
have to manage the process.
·         Break-fix support-  Priority shall be given for system restoration.
·         Health check of solution components & preventive maintenance- Mutually agreed downtime will be provided for maintenance.
·         User ID management & maintenance.
·         Standard configurations like creating new categories, updating escalation matrix in Service Manager or agent installation for
Operations Manager.
·         Regular backup of systems - Daily / Weekly Backups. Backup Configuration using tapes or on SAN.

Soft/Desirable/preferred skills
People having ITIL background and Service Manager, from any vendor, and NOC monitoring tools shall be preferred.
4)     Job Title: L2 Support - System admin

Qualification: BCA/B.Sc (IT) / B.E/B.Tech/M.E/M.Tech/MCA/M.Sc(IT)
Experience:
Role: Technical Support Engineer

Job Profile:
·         Owning, tracking and resolving OS related incidents and requests, fulfilling requests and resolving incidents within SLAs
·         Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching
·         Reviewing service related reports (e.g: database backups, maintenance, monitoring) on a daily basis to ensure service
related issues are identified and resolved within established SLAs, responding to database related alerts and escalations
and working with database engineering to come up with strategic solutions to recurring problems
·         Prior troubleshooting experience
·         Willing to work in 24*7 Support (Including Night Shifts)

Mandatory Skills:

Support and Administration.
·         Experience in troubleshooting and resolving Blue Screens, user access management, provisioning, OS installation and
hardening
·         Experience in Performance Tuning, performamnce Monito, logs analysis
·         Ability to detect and troubleshoot issues related CPU,memory,I/O, disk space and other resource contention.
·         Good understanding of the Windows, Linux related utilities and tools
·         Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering,
Database mirroring, Replication.
·         Expert experience in implementing operational automation
·         Strong analytical and problem solving skills
·         Excellent verbal and written communication skills

5)     Job Title: L2 Support - L2 Support - N/w Admin

Qualification: BCA/B.Sc (IT) / B.E/B.Tech/M.E/M.Tech/MCA/M.Sc(IT)
Experience:
Role: Technical Support Engineer

Job Profile:
·         Owning, tracking and resolving Network, Firewall related incidents and requests, fulfilling requests and resolving incidents within
SLAs
·         Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching
·         Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related
issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working
with database engineering to come up with strategic solutions to recurring problems
·         Prior troubleshooting experience
·         Willing to work in 24*7 Support (Including Night Shifts)

Mandatory Skills:

·         2-4 Years of Experience in Networking Domain
·         Hands on Experience and wide exposure in handling Cisco Enterprise Switches including
·         6500, 4500, 3500/3700, 2900 series
·         Hands on Experience in handling Cisco ASA/PIX, Checkpoint Firewalls
·         Proficient in Cisco Switching and Routing Technologies.
·         Should be proficient in setting up Site to Site VPN, RAVPN
·         Hands-on Experience in WAN Management.
·         Experience in Enterprise Wireless Setup, preferably Aruba
·         Knowledge on WAN Bandwidth Managers
·         Exposure to Enterprise TACACS( ACS)
·         Exposure to Enterprise LAN/WAN Monitoring Tools
·         Exposure to WAN Gateways and Load balancers
·         Knowledge on General Enterprise tools such as DHCP, DNS, IAS, HTTP Proxy etc.
·         Ability to develop and present technical material


6)     Job Title: L2 Support - L2 Support - Network admin

Qualification: BCA/B.Sc (IT) / B.E/B.Tech/M.E/M.Tech/MCA/M.Sc(IT)
Experience:
Role: Technical Support Engineer

Job Profile:

·         Work to standardize repeatable tasks and steps while providing coaching
·         Reviewing service related reports on a daily basis to ensure service related issues are identified and resolved within
established SLAs, responding to database related alerts and escalations and working with database engineering to come
up with strategic solutions to recurring problems
·         Willing to work in 24*7 Support as need be
·         Constantly Guide and motivate teams to extract best performamance
·         Interact with stakeholders and peers to resolve all issues quickly and within SLA's

Mandatory Skills:

·         9-11 Years of Experience in Networking Domain
·         Wide exposure in handling Cisco Enterprise, Juniper Switching solutions
·         Hands on Experience in managing Cisco ASA/PIX, Checkpoint Firewalls
·         Proficient in Cisco Switching/Routing, WAN management Technologies.
·         Proficient in managing Enterprise TACACS( ACS)
·         Exposure to Enterprise LAN/WAN Monitoring Tools, WAN Gateways & Load Balancers
·         Complete Knowledge on General Enterprise tools such as DHCP, DNS, IAS, HTTP Proxy etc.
·         Experience is handling Technical teams in similar enviornment
·         Good Presentation skills
·         Exceptional Communication skills



Candidates meeting the above eligibility criteria can appear for the selection process as per the below mentioned schedule:

Location
Gurgaon
Date
August 4 , 2013 (Sunday)
Time
10.00 AM – 2:00 PM
Venue
Aricent Group
Plot16-17, Sector18,
Electronic City, Gurgaon
Contact Person


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