Opening for "Corporate IT Executive – IT Support" at Aramex
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Corporate IT Executive – IT Support
Technical support across a diverse range of technology from end user support to complex server and network problems, and to ensure maximum possible service availability and performance.
• Proper phone etiquette. • English Proficiency • Effective listening skills. Willingness to co-operate with others and work for the greater good. • Multi-tasking skills. • Exemplary attendance and punctuality. • Maintain effectiveness when experiencing major changes and adjust effectively. • Basic knowledge of switching and Internet routing technologies. • Willing to learn and develop new skills. Ability to work on own initiative. Desirable Skills: • Strong network diagnostic. • Familiarity with Microsoft products such as Windows Server, Active Directory, Exchange, Lync, SQL Server, System Center, VMware.
Bachelor degree in Computer Engineering, Computer Science, Computer Information Systems, or a relevant IT field.
Fresh graduate, maximum of 2-year experience in a support role
• Deliver IT support through the local Help Desk, calls, and IM. • Diagnose and resolve technical hardware and software issues. • Gather information to determine the issue by evaluating and analyzing the symptoms. • Identify priorities and redirect problems to appropriate resources. • Organize ideas and communicate appropriate messages. • Stay current with system information, changes and updates. • Managing data backups. • User Accounts Management. • Service Monitoring, fault handling and escalation. • Handling all necessary workstation installations and updates. • Managing and maintaining local applications and software. • Perform scheduled tasks. • Plan and monitor maintenance schedules to ensure agreed service levels are achieved. • Making sure that employees are abiding by IT and security procedures. Take part in 18 hour shift rotation.