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Tuesday, June 24, 2014

Multiple openings @ Agnity Noida

send resumes to rashmeet.singh@agnity.com

Dear All :

We are hiring Support Engineers (L1, L2 & L3)  - Positions listed below and JD attached.
Leverage your Social network and get us  bright minds like yourselves

*15 NOC Engineers – 1-2 Years
*8 Technical Support Engineers – 1-3 Years
*8 Team Leads (Engineers) – 4-5 Years

 

 

Position                                               Technical Lead


Job Description                                The Network Operations Center (NOC) is a 24/7 support Center. A Technical Lead's role is to support solutions offered to our esteemed customer. This work is shift based and requires monitoring of both ticketing and System/Event monitoring application. Matching up with varying Service Level Agreement (SLAs) response times along with prioritizing events is a must. The ideal candidate will have understanding of UNIX systems concepts and basic Networking knows how.

 

                     
Organization                                      AGNITY India Technologies Pvt. Ltd.

Website Address                             www.agnity.com
                                                                     
Location                                               Noida                                                                                                                                                   
Reporting Relationship                
Professional
Requirements:                              role

                                                          The NOC Team Lead responsible for identifying and resolving potential
                                                          issues while maintaining appropriate documentation and executing
                                                         maintenance and administrative activities

ü  Overseeing of daily preventative maintenance checks and services
ü  Complete scheduled maintenance, management and administration activities on system
ü  Employ all available internal resources for executing maintenance and administrative activities and to identify and resolve issues within customer service level agreements and expectations
ü  Patch management and application
ü  Assist team in identifying recurring performance issues
ü  Interpret and identify performance trends
ü  liaison with Engineering (Level 3) resources for issue resolution
ü  Maintain detailed notes and documentation on all issue resolution activities
ü  Maintain customer technical information within defined documentation standards
ü  It would involve flexible work schedule on a rotation basis and managing customer calls and tickets sometimes during evenings, weekends or holidays.

Skills

ü  Strong experience in providing UNIX and Networking technical support to customers.
ü  Cognizance of installation and configuration of Linux or UNIX operating systems and familiar with operation of TCP/IP networking on Linux or UNIX systems.
ü  Strong hold on Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols along with collaboration technologies (Email, chat, calendar, etc.)
ü  Hands on experience with UNIX utilities and shell scripting.
ü  Excellent spoken and written communication skills.
ü  Sharp troubleshooting mind with good listening ability.
ü  Knowledge / Familiarity with Monitoring and Ticketing Systems
ü  Ability to prioritize and work on multiple concurrent assignments is essential
ü  Strong self-motivation and the ability to work with minimal supervision
ü  Great Customer Service


EDUCATION &                                     Bachelors in Computer Science/Engineering or established   
EXPERIENCE                                         professional with 3-5 years of experience                                                              

       

Position                                               NOC Engineer


Job Description                                The Network Operations Center (NOC) is a 24/7 support Center. A NOC Support Engineers' role is to support solutions offered to our esteemed customer. This work is shift based and requires monitoring of both ticketing and System/Event monitoring application. Matching up with varying Service Level Agreement (SLAs) response times along with prioritizing events is a must. The ideal candidate will have understanding of UNIX systems concepts and basic Networking knows how.

 

                     
Organization                                      AGNITY India Technologies Pvt. Ltd.

Website Address                             www.agnity.com
                                                                     
Location                                               Noida                                                                                                                                                   
Reporting Relationship                
Company Background                    AGNITY is a global applications and consulting services company dedicated to helping Broadband and Communications Providers and Enterprises design, develop and deploy application solutions. AGNITY ACONYX™ is the industry's leading Service-Oriented Communications Architecture (SOCA) enabling communication service components to be rapidly and cost-effectively deployed within the applications infrastructure. The company is headquartered in Silicon Valley with development centers in Plano, Toronto and Noida, India. AGNITY is one of the only companies of its kind that has deployed next generation application solutions and provided application services to over 50 customers worldwide.               

Professional
Requirements:                              role

ü  Support and maintain health of applications. Ensure application performance is consistently up to par.   Perform web configuration changes as required as quick solution when resolving issues or upon client requests.
ü  Write shell scripting for quick solution and as per requirement.
ü  Take ownership and deliver high quality solutions for issues and requests.
ü  Resolve issues and requests in timely manner with minimal supervision.
ü  Document troubleshooting and problem resolution steps.
ü  Communicate solutions effectively to technical and non-technical teams.
ü  Possess Excellent Communication Skills written and Verbal. Flexible in working extended hours on occasion or as required.

Skills

ü  Extensive knowledge of UNIX system concepts and hands on experience on Solaris/Linux server environment.
ü  Superb troubleshooting skills. Great problem solver.
ü  Experience with Unix shell scripting
ü  Strong ability to multi-task multiple competing priorities
ü  Strong customer-focus attitude



EDUCATION &                                     Bachelors in Computer Science/Engineering or established   
EXPERIENCE                                         professional with 0-2 years of experience. Fresh graduate with                       
                                                               relevant education background is welcome to apply. 

                                                             


Position                                               Technical Support Engineer


Job Description                                The Network Operations Center (NOC) is a 24/7 support Center. A Technical Support Engineers' role is to support solutions offered to our esteemed customer. This work is shift based and requires monitoring of both ticketing and System/Event monitoring application. Matching up with varying Service Level Agreement (SLAs) response times along with prioritizing events is a must. The ideal candidate will have understanding of UNIX systems concepts and basic Networking knows how.

 

                     
Organization                                      AGNITY India Technologies Pvt. Ltd.

Website Address                             www.agnity.com
                                                                     
Location                                               Noida                                                                                                                                                   
Reporting Relationship                
Company Background                    AGNITY is a global applications and consulting services company dedicated to helping Broadband and Communications Providers and Enterprises design, develop and deploy application solutions. AGNITY ACONYX™ is the industry's leading Service-Oriented Communications Architecture (SOCA) enabling communication service components to be rapidly and cost-effectively deployed within the applications infrastructure. The company is headquartered in Silicon Valley with development centers in Plano, Toronto and Noida, India. AGNITY is one of the only companies of its kind that has deployed next generation application solutions and provided application services to over 50 customers worldwide.               

Professional
Requirements:                              role

ü  Maintaining, upgrading and supervising of LINUX/Solaris servers and LDAP servers including but not limited to overall administration as per requirement.
ü  Maintaining and supervising of messaging solution including but not limited to POP3, IMAP, SMTP and Webmail.
ü  Responsible for operational and performance health checkup, backup and other related operational areas along with security compliance.
ü  Realize problems, diagnose and identify cause to provide solutions in a clear concise manner.
ü  It would involve flexible work schedule on a rotation basis and handling customer calls and tickets sometimes during evenings, weekends or holidays.
ü  You are required to troubleshoot and respond to customer tickets within SLA commitments and carry out Level 2 support duties and miscellaneous tasks as assigned.
ü  You are required to directly work with other technical support staff and engineering to resolve problems and liaison with product developers to handle escalations

Skills

ü  Strong experience in providing UNIX and Networking technical support to customers.
ü  Cognizance of installation and configuration of Linux or UNIX operating systems and familiar with operation of TCP/IP networking on Linux or UNIX systems.
ü  Strong hold on Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols along with collaboration technologies (Email, chat, calendar, etc.)
ü  Hands on experience with UNIX utilities and shell scripting.
ü  Excellent spoken and written communication skills.
ü  Sharp troubleshooting mind with good listening ability.
ü  Knowledge / Familiarity with Monitoring and Ticketing Systems



EDUCATION &                                     Bachelors in Computer Science/Engineering or established   
EXPERIENCE                                         professional with 1-3 years of experience.                                                                
                                                       




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