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Monday, August 25, 2014

Oracle Global Customer Support role opening in Bangalore

Location : Bangalore
Organization Name
Global Customer Support 

Experience required for the Job: 2 - 8 years
Annual Salary of the Job: 5.0 - 12.0 Lacs

Note: This role will be on 24*7 environment.

Job responsibilities 
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. This work includes: 
1. Work directly with Customers for 
a. Advising on complex use of Oracle products 
b. Resolving highly complex and mission-critical issues
2. Manage highly complex and critical customer issues 
a. Serve as Situation Manager on highly sensitive issues 
b. Consult with Management in directing resolution of critical Customer situations
3. Knowledge gain and sharing - achieve knowledge transfer with teammates through 
a. development and delivery of formal team training sessions 
b. formal mentoring for promoting the technical and professional development of others 
c. creation/review of Knowledge Articles
4. Operations Management 
a. Analyze work load, determine best practices and implement changes to improve productivity 
b. Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc. 
5. Participate and drive initiatives that 
a. Improve overall product and documentation quality 
b. New products/releases testing and Support Readiness 
c. Beta programs 
d. Customer service improvement 

Job Requirements
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

If your profile is suitable for the role please send it to Please pass on this message to your friends who may be suitable for this role.

Sangeeta Mahadevan

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers-including 100 of the Fortune 100-representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. 
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