Quality Manager Own organization's quality management system.
Promoting quality achievement and performance improvement across the organization.
Maintaining a constant awareness of the business context and company profitability.
Assessing product specifications and customer requirements. Ensuring compliance with national and international standards.
Considering application of environmental and health and safety standards Agreeing in-house standards Defining processes and procedures in conjunction with operating staff
Bringing together staff of different disciplines and driving the group to formulate and agree comprehensive quality procedures
Working methodically to establish a clearly defined management system that all staff can apply Setting up and maintaining controls and documentation
Supervising technical staff in carrying out tests and checks often in a laboratory environment
Ensuring tests and procedures are properly understood carried out and evaluated and that product modifications are investigated if necessary
Collating and analyzing performance data against defined parameters Writing technical and management system reports
Supervising the programme of internal auditing Supervising the programme of continual improvement to product or services Pinpointing relevant quality-related training needs
Skill set :-
§Six Sigma Black Belt certified §ITIL V3 Foundation Certified, ITIL V3 Expert preferred §Knowledge on ISO standards. §Should have a significant impact on Cost, CSAT, SLA, Productivity §Good understanding on KPIs and operational definitions §Good knowledge and understanding of Infrastructure Domains and its operations §Good communication skills and Team handling skills §Ability to independently work with Delivery and Functional teams
6.5 – 11 years
Roles and Responsibility:-
1.Drive continual improvement on Business Processes to reduce cycle time and increase process efficiency
2.Drive continual improvement across Business Processes and Project Process to improve CSAT, SLA performance, Penalty Avoidance and Productivity
3.Drive continual improvement across Business Processes and Projects to reduce Cost of Inefficiency ( COI )
4.Drive base-lining and benchmarking of of SLA and KPI performance at project and BU level
5.Design and implement Process Prediction Models as a part of CMMI-SVC HM
6.Responsible for improving the maturity of the defined and implemented ITIL/CMMI-SVC processes
7.Participate actively in the management reviews and ensure timely closure of actions assigned
8.Responsible for in initiating the SIPs for identified areas of improvement at project and BU level
9.Drive and improve the competency of the project quality SPOCs ON Six Sigma & Lean in line with the corporate guidelines
10.Mentor MQ SPOCs on GB/BB and Lean Projects
11.Indepth Analysis of key performance metrics and benchmark
12.Conducting Audits on ISO 9K,20K and 27K
Skill set :-
§Six Sigma Black Belt certified with atleast 2 SIPs mentored as Black Belt §Should have implemented atleast 3-4 large SIPs that have a significant impact on Cost, CSAT, SLA, Productivity §Good understanding on KPIs and operational definitions §ITIL V3 Foundation Certified, ITIL V3 Expert preferred §Excellent skills on statistical tools. Good hands on experience on Minitab Statistical tool and Excel §Good knowledge and understanding of Infrastructure Domains and its operations §Good communication skills and Team handling skills §Ability to independently work with Delivery and Functional teams §Knowledge on ISO standards.- 9k,20k,27k