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Monday, September 15, 2014

Requirement-Technical Service Desk with WIPRO, Banglore

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Technical Service Desk
Job Code
1-3 years of experience in Voice/Phone IT Support
Candidate Requirement
Global Service Desk is a customer focused and fast paced first level Service Desk providing Technology customer service.  Support is provided in the areas of password resets.
The role of “Global Service Desk Analyst” is to provide excellent customer service at the first point of contact over the Phone. The role includes interacting with ANZ internal employees from Australia over the phone and assisting them on all Password related concerns. This role requires the analyst to have an Excellent command over the English Language.

Good customer service ethics is part of this job, putting customers first and delivering operations service that continuously exceeds the customer's expectations.
The individual has to deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs).
Skills Required
·         Excellent Communication skills and typing skills. Call Handling Skills are Mandatory and should have good command over the English Language.
·         Basic Understanding of Active Directory \ Mail Client preferably outlook \ Network
·         Basic trouble shooting - Desktop and hardware
·         1-3 years of experience in Voice/Phone IT Support
·         Ability to work under pressure and shifts
Work Location
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