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Wednesday, March 25, 2015

Fwd: Accenture Hyederabad- Digital Media Openings

 About Accenture

 Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014.  Its home page is

 Work Location: Hyderabad

 Shift Timings: Flexible with Night shifts

Role: Digital Media (AdX Product Support Analyst):-

Job Description:


·         Troubleshoot and resolve issues related to DoubleClick for Advertisers (DFA), DoubleClick Search (DS) and Client Advertiser Exchange (AdX).

·         Provide guidance and consultative technical expertise to front line General Support and DFA, DS & AdX Technical Account Manager (TAMs) / Account Managers (AMs).

·         Provide product, troubleshooting & workflow guidance and training to Client Project Manager suggested new hired / newbie's to DFA, DS & AdX support teams in Hyderabad

·         Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.

·         Collaborate with US/EMEA/JAPAC teams.

·         Serve as point of contact for projects led by our escalation management team to improve client experience (CSAT, FRT, TRT, & FCR performance more than the these SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Client.

·         Technical Account Manager (TAM) by reducing number consults, developing training & support documentation, quality assurance and productivity improvement).

·         Work on internal product initiatives like process automation, product improvement suggestion development etc. under Client's direction


Job Requirements:


·         Experience working in a client-facing technical service environment, preferably supporting web-based products.

·         Ability to absorb complex technical concepts and communicate them to a non-technical audience.

·         Strong collaboration, leadership, organization and the ability to work well in teams are required.

·         Demonstrated creative problem-solving approach and strong analytical skills.

·         2 years relevant work experience, including strong customer service experience and/or proven technical expertise.

·         Experience in HTML, ASP, JavaScript, SQL or Action Script.

·         Strong communication skills are a must for this role.

·         Preferable :


o    Any Adserver (Knowledge), HTML, Java

o    Adservers (Knowledge), Trainable (HTML, Javascript, Java)

·         Working for Publisher side

·         Trafficking Knowledge, Reporting profile

·         RTB (Real Time Bidding) – Publisher Side

·         realtime bidding and programmatic buying with experience/knowledge of web technologies

·         Yahoo, Atlas, Vito, rich media, 24/7 real media, Zedo etc

·         Campaign management set up, Running the campaigns

·         DBM – coding / web tool Adx



Kindly ignore the mail if not interested or currently Accenture employee, please revert back in the below mentioned format if this is the opportunity you are looking at:


1.       Total Experience:

2.       Relevant Experience:

3.       CCTC:

4.       ECTC:

5.       Notice Period:

6.       Night Shift: Yes/No

7.       Best reachable Timings:

8.       Job Profile:


 Send resumes to  :


Thanks & Warm Regards


Divya Rathore


Accenture Enterprise Enablement

(: +91 80 39163433


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