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Tuesday, November 28, 2017

IBM India Private Limited
3B MindSpace
APIIC Software Layout
HITEC City, Madhapur

Contact Person : Ram (
Technical Support Associate
Hyderabad, India : 111970BR
Roles & Responsibilities :-
  • As a Technical support associate the Candidate would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • The job will require the Candidate to handle inbound calls/emails/chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem

Skills required :-
  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.

Shifts :-
The Candidate would be required to work in a 24x7 environment and the shifts can vary depending on geographies supported

Eligibility criterion :-
  • Any Graduation
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