Follow by Email

Wednesday, December 6, 2017

Walk-in | HCL || Mega Walk In Drive for its Pilot Batch ( US Voice)

Experience required for the Job: 1 - 5 years
Annual Salary of the Job: 1.50 - 3.50 Lacs
Job Location: Noida

Walkin Date & Time : 06 Dec 17 - 08 Dec 17, 11:00 AM - 06:00 PM
Interview Location :  HCL TECHNOLOGIES BUSINESS SERVICES
N5 BUILDING
A 22 SECTOR 60 NOIDA
201301

TIMINGS:- 11 AM TO 6 PM

Mention Priyanka Bisht as a source @ top of your CV

Greetings from HCL...!!

HCL Offers Great Opportunity to make a career in its Pilot Batch, A Career opportunity to work for a US based Client which is one of the Global leaders in Blood Management Solutions.

Designation:- Customer Service Rep./Sr. Customer Service Rep.

Walk In on 6th to 8th Dec'17.

Contact Person:- Priyanka Bisht (0120-4324409)


PFB the detailed JD:-

Required Qualification:-

*Bachelor Degree(BCA/BE (or equivalent) in Computer Science, Information Systems (or equivalent) / Biotech.

Required Work Experience:

*Candidates with minimum 1 yr of experience in customer service with excellent communication in English are eligible for this opening.

Additional Qualification:-


*CEFR CERTIFIED (MIN C1 GRADE) Candidates would be preferable.

ROLES & RESPONSIBILITIES:-

*Order mangement issue resolution
*Prepare KPI's , Maintain Quote and Contracts tools & back up for Customer master data.
*Order Processing and validation
*Assist in identification , validation , review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
*3rd Party Vendor escalation

Must have:-

* Excellent Spoken & Written English.

Skillset Required :


*Strong customer service skills.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood managemnet would be     preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.
*Capable to interface with HAE stakeholders / HAE customers to seek clarifications.
*Exp. of working on  tools like - Oracle , Sales Force, MS Office, Jira
would be an added advantage.

TYPE OF REQUIREMENT: Voice based Customer Support.


Shifts:- US Shifts

Interested candidates can walk-in on 6th to 8th Dec'17.


Timings: Walk in from 11:00 PM to 6.00 PM

Venue:-

HCL Technologies Ltd.
A-22, Sector 60, Noida
Nearest Metro Station : Noida City Center
HR Contact :- Priyanka Bisht (0120-4324409)

Mention Priyanka Bisht as a source/reference at the Top of your CV.


Candidates are requested not to carry Laptop/Pendrives while coming for an Inerview.

Please Note:- HCL does not charge any money for recruitment & does not authorize any agency to do so on its behalf. "Be Aware Be Ware"


With Best Regards,
Priyanka Bisht
HR-TAG
HCL Technologies Ltd BSERV
Post a Comment